Organizational Culture - NTPC

Organizational Culture:

                            The set of important understandings, such as norms, values, attitudes and beliefs, shared by organizational members can be called as organizational culture. The concept of organizational culture has assumed huge importance in the last fifteen years in the organizational matters. Until then, it seemed that it was enough to understand an organization's strategy and its structure in order to have a good explanation for what it did. But later on, they began to see that much more was going on in organizations than just developing new products and services and paying attention to hierarchy ad power.Researchers  began to use the concept of culture from anthropology to understand some of these basic differences.

Organizational Culture in NTPC:

                                                  NTPC Ltd. is a Public Sector Company set up in 1975 by the Govt. of India to meet the growing demands of energy in the country. It is now a power major, becoming the world's sixth largest power producer and India's largest power generator. It has won the award "Great place to work with" many a times in the recent past. We will look at the organizational culture in NTPC which made it such a successful PSU and made it a MAHARATNA.

                                                         NTPC has got an unique organisational culture. NTPC tries its level best so that only the best managers join the company. NTPC believes in the dead lines in the strict sense, when it comes to any completion of work or project .The initial batch of managers joined the company from Bharat Heavy Electricals Limited (BHEL) and Steel Authority of India Limited .NTPC give more importance to performance and thus linked the promotions to performance rather than the years of services .That is to say experience has got less importance than performance.
                                                      The work culture of NTPC is fully performance driven , full of challenge for its employees and executives by the use of bench marking system. The organisation had adopted the mind set of viewing problems as opportunities and this culture motivated the employees to perform more and more and give the optimum output for the organisation. NTPC believes in the philosophy of people first than all other things in the organisation . NTPC had created an environment where the employees feel free and happy to work and where there is a sense of belongingness and commitment . NTPC takes utmost care about the social security of all the employees and the executives to say this is a part of NTPC’s culture and organisational management system . It is very important that the employees know that they will be looked after, and that is the starting point for high performance. NTPC encourages a lot so that the employees must participate in the organisational management process at various levels in the organisation. Professional councils are encouraged a lot so as to gain the  organisational goal in a stipulated time .

                                                            Quality is given utmost importance so formation of quality circles are encouraged for a healthy and constructive organisational culture and organisational management system in NTPC. NTPC’s culture is characterized by a strong feeling of family, openness and trust, respect for everybody and the spirit of ‘can do it’. NTPC provides numerous mechanisms for employee participation in various activities and there is a feeling of being taken care of by the organization. These values have been developed and nurtured over the years by our founding leaders and subsequent leaders.NTPC changed the oft-held perception that as a public enterprise it would have a laid-back organizational culture. NTPC had a high focus on training and development and merit was an important consideration for career growth. Its achievement was particularly noteworthy as it had successfully developed a challenging work culture even though it was 90% government-owned.

                                                    A culture of celebrating achievements and a strong focus on performance are a way of life in NTPC. Performance and achievements are an outcome of constant learning and its application; Performance management; Rewards and recognitions; Provision of opportunities to create and compete; Seeking feedback from employees and genuine interest and concern for employees. NTPC holds pride in its systems for providing a good quality of work-life to its employees. In addition to providing beautiful and safe work places, NTPC encourages a culture of mutual respect and trust amongst peers, superiors and subordinates.
                                                      Away from hectic city life, NTPC townships provide an environment of serenity, natural beauty and close community living. Numerous welfare and recreation facilities including schools, hospitals and club are provided at township to enhance quality of life and well being of employees and their families. An entire range of employee benefits ranging from child care leave to post retirement medical benefits are extended to employees to meet any exigency that may arise in a person's life. NTPC has, from its inception created a culture of rewards and recognitions through celebration of various achievements and events and recognising the contributions of employees/teams behind such success. There are reward schemes for individual and teams excelling in their work right from the stage of project construction to the running of the power station, as well as, awards for special events/ competitions where employees can demonstrate their competence and skills. NTPC also recognises the contribution of employees’ families through involving them in various events and competitions.

Core values of NTPC:

1. Business Ethics
2. Environmentally and Economically Sustainable
3. Customer Focus
4. Organizational and Professional Pride
5. Mutual Respect and Trust
6. Motivating Self and Others
7. Innovation and Speed
8. Total Quality for Excellence
9. Transparent and Respected Organization
10. Enterprising
11. Devoted

                                                        The core values "BECOMMITTED" have been properly set and followed so as to reflect the rich organizational culture in NTPC to the outside world.